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SHIPPING & RETURNS

SHIPPING POLICY

At www.prettylane.in, we value your time and money, and we work hard to ensure that you receive your purchased products in excellent condition and within committed timeline. To achieve this, we have partnered with leading logistics companies and/or delivery through speed post to provide reliable delivery services. Delivery of all orders will be to the address provided by the buyer. 

Order Confirmation & Dispatch

After placing your order, you will receive a confirmation email. Confirmed orders will be dispatched within 3-4 working days. Once your order is dispatched, you will receive tracking details via email. If you've any questions, feel free to reach out to us via whatsapp at 9873468092 or send us a DM on Instagram at "prettylane.in".

Delivery Timeline 

Delivery timeline vary based on the destination. Typically, the delivery window is between 10-12 working days. For metro and Tier 1 cities, expect delivery within 7-10 working days, while Tier 2, Tier 3 cities and rural areas may take 12-14 working days. Please note that delivery might be impacted by 2-3 days due to weather conditions, location or local regulations. 

Shipping Charges (within India)

A flat fee of INR 40 applies for orders valued at INR 78, and INR 80 for orders between INR 78-INR 699. Free shipping on orders above INR 699. Shipping fees are non-refundable

Order Modification

If you wish to modify your order after the purchase confirmation, please contact us as soon as possible via whatsapp at 9873468092, Instagram DM at prettylane.in, or email at info@prettylane.in with your order number and details. Once the order has been shipped, it cannot be modified or cancelled. 

RETURN, REFUND & CANCELLATION POLICY

Due to the nature of our affordable products, we generally do not offer refunds, returns or exchanges. All sales are final, and we, Preetylane.in, reserve the right to refuse any return requests at any time. 

Return of Product - If you dislike a product upon delivery, you may initiate a return within 24hrs of accepting the delivery. We do not offer exchanges due to the affordable pricing of our products. However, you can return the item to us, and a refund will be processed upon its arrival, provided the item is unused and returned in original condition. If the item does not meet these conditions, the refund request will be denied. 

Damaged or Missing Products - We implement a thorough inspection process to minimise damage or errors. If you receive a damaged product, you must report it within 48hrs of delivery, along with proof in the form of an unboxing video clearly showing the damage. Failure to provide a clear evidence may result in the rejection of your return request. For orders with multiple items, only the damaged product can be returned. 

Once we receive the damaged/ returned item you will receive a full refund to your original payment method within 7-10 days. 

For more info, write us at info@prettylane.in

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